ORDERING
- Can I change or cancel my order?
Unfortunately, we can't change or cancel orders due to logistical constraints. Therefore, you will need to return your order for a refund and place a new one for the desired product.
- Can I change the shipping or billing address?
Unfortunately, we can’t change the shipping or billing address once an order has been placed. Therefore, we advise you to request a change of address directly from the carrier through the shipping notification you have received via email. We apologize for any inconvenience this may cause.
- Can my parcel be delivered to a local pick-up point?
Unfortunately, it is not possible to have your parcel delivered to a local pick-up point. Therefore, the shipping address should either be a home address or a work address. Please note that if you are absent, the carrier may deliver your parcel to a nearby pick-up point.
DELIVERY
What is the delivery time?
All our orders are carefully prepared and shipped within a maximum of 5 business days after payment is confirmed.
Where do you deliver to?
We deliver to all European countries. At the moment, we do not ship to countries outside of Europe. If you're located elsewhere and interested in our pieces, feel free to reach out — we'd love to hear from you and see what’s possible in the future.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number so you can follow its journey until it reaches you. We have a link in the footer of the page to track your order.
RETURNS & REFUNDS
- Return Period
You have up to 30 calendar days from the date you receive your order to request a return.
- Product Conditions
To be eligible for a return, the product must be in its original condition, unworn and in its original packaging.
- Return Process
To initiate the return process, please access your profile, go to the order you want to return and request a return. Our team will provide you detailed instructions to ensure your return is processed correctly.
- Return Shipping Costs
In the case of a return, shipping costs to send the item back are your responsibility.
- Refunds
Once we receive and inspect the returned item, we will process your refund. The amount will be credited to the same payment method used for the original purchase. This process may take 5 to 10 business days, depending on the payment method.
- Exchanges
At the moment, we do not offer direct exchanges. If you would like a different product, we recommend returning the original item and placing a new order.
PAYMENTS & DISCOUNT CODES
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, ...), as well as Google Pay and Apple Pay.
Is it safe to shop on your website?
Absolutely. Our website uses secure encryption technology to ensure that your payment details are protected at all times.
Can I use more than one discount code on a single order?
No, only one discount code can be applied per order.
My discount code isn’t working — what should I do?
Please make sure the code is still valid and hasn’t expired. Double-check for typos and confirm that the code applies to the items in your cart. If the issue persists, feel free to contact our customer service team.
Can I apply a discount code after placing my order?
Unfortunately, discount codes must be applied at checkout and cannot be added after an order has been placed.
When will I be charged for my order?
Your payment will be processed as soon as your order is confirmed.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.